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Robertson’s Commitment
Robertson Building Systems is committed to excellence in serving all customers including persons with disabilities.  This commitment means that we provide our goods and services in a way that respects the dignity and independence of persons with disabilities, while at the same time gives them the same opportunity to access our goods and services, in the same place and in a similar way as all other customers.

Accessible Customer Service Plan
Please click the links below to view our Accessible Customer Service Plans in PDF format.

Accessible Customer Service Standard Policy

Accessible Customer Service Standard Policy (Large Print)

Temporary Disruptions
We recognize that people with disabilities often rely on certain facilities or services being available at Robertson Building Systems (e.g. accessible washroom; ramps; disabled parking; etc.). As part of our commitment to providing accessible customer service, we will promptly notify customers whenever there is a temporary disruption – whether it is planned or unplanned – in such facilities or services. This notice includes the reason for the disruption, its anticipated duration, and any alternative facilities or services available.

In the case of an unplanned temporary disruption, a notice will be posted at no less than one conspicuous place at the physical location of the temporary disruption, as a minimum, as soon as practicable.

Planned temporary disruptions are listed below. A notice prior to the disruption will also be posted in at least one conspicuous place at the physical location of the disruption.

Current Temporary Disruptions


Reason for Disruption

Anticipated Duration

Alternative Facilities or Services

No disruptions at this time




For more information regarding these disruptions please contact Bob Rollason, General Manager at 905-304-1111 or email:

We welcome you feedback about accessibility at Robertson Building Systems and invite your comments or questions.

You may provide your feedback in person, by telephone, in writing, or by email.

Feedback may be provided to:
Bob Rollason, General Manager
1343 Sandhill Drive
Ancaster, ON, Canada L9G 4V5
Telephone: 905-304-1111
Fax: 905-304-2423

You are strongly encouraged to provide as much information as possible to Robertson Building Systems about the event / concern, so that it can be readily identified by the Supervisor and/or Manager responsible for where the event / concern took place. Such information may include dates, times, names, contact information, a description of the event / concern, etc.

Your feedback will be reviewed and forwarded in accordance with the Robertson Feedback Process. A response will only be provided when deemed appropriate by Bob Rollason, General Manager. Where a response is provided it will be given within 30 days of the date the feedback was received. Responses will be provided in the same format in which feedback was received whenever possible, unless the feedback requests otherwise.

Accessible Customer Service Documents
Click on the links below to access Robertson Building Systems Accessible Customer Service Standard Documents in PDF format.

Assistive Devices

Availability of Accessible Customer Service Documents

Feedback Process

Notice of Temporary Disruption Process

Service Animals

Support Persons

All of our Accessible Customer Service Standard Documents are available in accessible formats upon request.

Requests for copies of the Accessible Customer Service Standard Documents may be made in person, by telephone, in writing, or by email, directed to the attention of:

Teresa Templeton, Receptionist
1343 Sandhill Drive
Ancaster, ON, Canada L9G 4V5
Telephone: 905-304-1111
Fax: 905-304-2420
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